• My favorite part to work on is the bottom bracket because it’s such a challenge. You loosen it, you take it out, you clean it, you repack it, and then you put it back in. Just know you’re never going to get it right the first time. It’ll be too tight or too loose. My biggest tip is to be patient.—K.W.
• Some people come in and when I start working on their bike they say, “Whoa! I didn’t know you were the one who would do it.” It makes me feel special, like a role model.—K.W.
• My bike gets me where I’m going without having to rely on anyone else, and now I have the power to fix it. I’m never stranded anywhere.—N.H.
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